If you develop your own apps and are interested in supporting those apps, contact your BeyondTrust Technical Support representative or submit a support request at /support. This allows you to support your mobile applications remotely by offering in-app remote screen viewing, custom special actions, custom system information, and file transfer to help resolve application or training issues your users are experiencing. With this updated build installed on your B Series Appliance, you can support Android devices.Īpp developers can use the BeyondTrust Embedded Mobile App Support SDK to embed BeyondTrust's remote support technology into Android applications. Your support representative will create a new software build that integrates your SSL certificate. Once you have applied a CA-signed SSL certificate to your B Series Appliance, contact BeyondTrust Technical Support. Android devices will not accept a self-signed certificate when downloading the BeyondTrust customer client. To support Android devices, your B Series Appliance must be equipped with a valid SSL certificate signed by a certificate authority. To use click-to-chat, the remote user must be using an up-to-date browser supported by BeyondTrust. Click-to-chat allows you to easily chat with the remote user without requiring them to download or run the BeyondTrust Remote Support client app. Web-based click-to-chat is available on Android devices. AirDroid is at the top of the most powerful options for apps that allow you to remote control an Android phone from a PC. Rescue gives technicians the ability to remotely control and view the following devices: Samsung - Android 4.0+ devices (some 2.3 support is available) HTC. The representative can transfer files to the remote device and view its system information. This article applies to all TeamViewer (Classic) users and customers with a license for Mobile Device Support. The remote user can also chat and share their device's screen in a view-only support session. You can provide technical remote support to your Android devices using the TeamViewer QuickSupport app and the TeamViewer Host app for Android. When supporting devices, full screen sharing and control is possible. Depending on the version and device implementation, some features may not be available, may require additional confirmation, or may appear slightly different from the screen shots in this manual. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull. From there, youll need to locate the option for Remote Access and turn it off. The minimum device requirement is Android version 6.0. You can now receive technical remote support for your mobile devices. Then, select Security or Security & Location. Other Android-powered devices are not certified or tested for compatibility. BeyondTrust Android support is limited to phones, tablets, and Zebra devices.
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